These Payment & Billing Terms describe how DataObi charges for paid plans. They form part of our Terms of Service and should be read together with our Refund Policy.
Payment methods
We accept major credit and debit cards and other methods offered at checkout, processed securely by our third-party payment processor (for example Stripe). We do not store full card numbers on our servers. By providing a payment method, you authorise us and our processor to charge it for all fees due.
Billing cycle & renewals
- Plans are billed in advance on a recurring basis — monthly or annually, as selected.
- Subscriptions renew automatically at the end of each period at the then-current rate, unless you cancel before the renewal date.
- Usage-based charges (where applicable) are billed in arrears based on your metered consumption.
Taxes
Fees are exclusive of taxes unless stated otherwise. You are responsible for any applicable sales, use, VAT, GST or similar taxes, excluding taxes on our net income. Where we are required to collect taxes, they will be added to your invoice.
Invoices & receipts
Receipts and invoices are available in your account’s billing area. Please keep your billing contact and details current so that invoices and payment notices reach you.
Failed or late payments
If a payment fails, we may retry the charge and will attempt to notify you. We may suspend or downgrade access to paid features if amounts remain unpaid after a reasonable cure period. Reactivation may require settlement of outstanding balances.
Price changes
We may change prices from time to time. For recurring subscriptions, price changes apply from the next renewal after we give you reasonable prior notice. Continuing your subscription after a price change takes effect constitutes acceptance of the new price.
Currency
Charges are made in the currency shown at checkout. Your bank or card issuer may apply conversion or cross-border fees for which we are not responsible.
Contact
Billing questions? Email [email protected] or use our contact page.