This policy explains how cancellations and refunds work for paid DataObi subscriptions. It forms part of our Terms of Service and should be read together with our Payment & Billing Terms.
Cancelling your subscription
- You can cancel at any time from your account’s billing settings or by contacting us.
- Cancellation stops future renewals. Your plan remains active until the end of the current billing period, after which it will not renew.
- For annual plans, cancelling part-way through a term stops the next renewal but does not automatically refund the remainder of the paid term, except as described below.
Refund eligibility
- Monthly plans — fees already charged for the current month are generally non-refundable; you retain access until the end of that month.
- Annual plans — you may request a pro-rated refund of the unused, prepaid portion within the first 14 days of the initial term, or where required by applicable law.
- Duplicate or erroneous charges — billing errors and accidental duplicate charges are refunded in full once verified.
- Service failure — where we materially fail to provide the Services and cannot remedy it, we will work with you in good faith on a fair credit or refund.
Usage-based charges, one-time fees, set-up fees and amounts already consumed are non-refundable unless required by law.
How to request a refund
Email [email protected] from the address associated with your account, including your organisation name and the charge in question, or use our contact page. We aim to respond within 5 business days.
How refunds are processed
Approved refunds are issued to the original payment method via our payment processor. Depending on your bank or card issuer, it may take up to 5–10 business days for the funds to appear. Refunds are made in the original currency of the charge; we are not responsible for exchange-rate differences or fees applied by your provider.
Changes to this policy
We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase.